RETURN & EXCHANGE

A) How do I exchange my product(s)?

• We don't provide Exchange.

B) How do I return my product(s)?

• We provide return only on damaged or faulty purchased products.
• For any return on damaged or faulty products received, please share images, and an unboxing video to raise the complaint. Kindly drop the request at bromerch@indobevs.com within 7 days from delivery. We request you to be patient as the revert might take up to 48 hrs.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We will arrange for a return pick-up of your order and the courier provider shall pick it up within 2-7 working days of your request.
• Please bear in mind it may take 2-7 working days for the product to reach back to our order processing centre.
• Shipping fees are not refundable.
• Conditions when the return is not applicable:

          1. Any damage caused due to neglect, improper usage, or application.

          2. Any item where the return is requested after 7 days of purchase.

 

C) How do I cancel my order?

• An order can be cancelled directly from the registered account before it is shipped.
• If the order is shipped already, we unfortunately will not be able to cancel it. 
• In case you desire any changes or edits to your order, please write to us at bromerch@indobevs.com and we’ll help you out.

 

 

INCORRECTLY SHIPPED OR MISSING ITEMS

For incorrectly shipped items or missing items, please email bromerch@indobevs.com, identifying the incorrectly shipped or missing item and the item you did not receive.

 

CANCEL ORDER  

1. An order can be cancelled directly from the registered account before it is shipped.

2. If the order is shipped already, we unfortunately will not be able to cancel it. 

• In case you desire any changes or edits to your order, please write to us at bromerch@indobevs.com and we’ll help you out.